Job Listing

DATE: March 21, 2012

DIVISION: Massachusetts eHealth Institute

POSITION: Clinical Relationship Manager

  

Massachusetts has taken a national leadership role in seeking to achieve universal health insurance coverage for its residents.  It has also been a leader in the development of health information technology (“HIT”), including the dissemination of electronic health records (“EHR”) and heath information exchanges (“HIE”). Chapter 305 of the Acts of 2008, enacted in August 2008 (“Chapter 305”), established the Healthcare Information Technology Council (the “Council”) and the Massachusetts eHealth Institute (“MeHI”) as a non-divisible component of the Massachusetts Technology Collaborative (“MTC”) as the single State-wide entity responsible for the coordination and the dissemination on a State-wide basis of EHR in all provider settings networked through an interoperable HIE.  Because of the unified structure created by Chapter 305, with enactment of the American Recovery and Reinvestment Act in February 2009, and its HITECH Act provisions, MTC, acting through MeHI, was designated by the Governor as the applicable State agency to receive funding under the State Health Information Exchange Cooperative Agreement Program and by the Medicaid Director to serve, if approved by the Office of the National Coordinator, as the single Regional Extension Center (“REC”) for the entire Commonwealth.

 

The Clinical Relationship Manager will be responsible to assist the Massachusetts eHealth Institute to develop relationships with providers and their practices in order to successfully implement HIT technology and meet the requirements of the REC. The guidelines for the implementations are likely to have a short turnaround time. The Clinical Relationship Manager will work closely with the practices, the Implementation and Optimization Organizations (IOOs), the vendors and MeHI staff and consultants and should be comfortable working on site in a medical practice setting.

 

RESPONSIBILITIES:

 

Under the direction of the Director of the Regional Extension Center, the Clinical Relationship Manager will perform the following:  

 

• Serve as clinical relations, project consultant and primary point of contact between MeHI and the clinical settings.
• Manage MeHI‘s relationship with physicians, hospitals and health care support staff with an assigned territory.
• Maintain best-in-class working relationships with the provider community.
• Maintain best-in-class provider satisfaction and service as determined by surveys, benchmarking data and goals.
• Provide on-site education, account management and issue resolution for all implementations.
• Supply information and analysis to providers to assist the provider community in improving the quality, expense and utilization of HIT.
• Collaborate with the MeHI team to develop, update and implement training and communications tools to assist the provider community in delivering high quality cost-effective care.
• Work cooperatively with teammates to share information, leverage common ideas, needs and issues at the REC level.
• Serve as a resource for providers to answer questions, keep them informed about policies and procedures related to Meaningful Use, Medicare and Medicaid Incentive programs, Health Information Exchange, and general HIT matters. Maintain visibility in the Provider community to support relationship building.
• Integrate into the clinical practices to understand their goals, issues, operations, organization and identify how to better leverage REC services and to understand the roles and responsibilities of the REC
• Prepare and distribute informational materials and communications necessary for the development of provider relationships with MeHI and collaborative partners, provide information update and facilitate the practice information process.
• Direct, mentor and develop the practice, Implementation and Optimization Organizations (IOOs) and vendor relationships to ensure success of technology implementations.
• Partner with IOOs to:
  • Ensure applicable services are always focused on user goals and benefits
  • Provide constructive feedback for service improvements and develop corrective action plans.
  • Ensure that resources are providing the best of breed services to users.
• Monitor EHR implementations for accuracy and timeliness and ensure that necessary tasks are planned and carried out to assure the focus on successfully achieving the practice goals and associated benefits.
• Inform MeHI leadership teams about opportunities to grow and improve REC services as needed.
• Serve as an educational resource to practices about new and emerging technologies.  Help them identify opportunities to apply technology to better support current and future business imperatives.
• Supervise contractors and other temporary staff as needed and required
• Perform additional duties as may be assigned from time to time by the Chief Executive Officer or her designee.

 

QUALIFICATIONS:

• Education

• Bachelors Degree from an accredited college or university in health care related field, public administration, marketing, business administration or related field. 

 

• Experience

• Five or more years of progressive work experience in a health care environment, preferably working in an ambulatory health care setting, physician practice, EHR vendor, health plan or other health care setting.
• Three or more years of experience in positions of increasing responsibility involving project management, account management, change management, sales and or consulting in a health care setting.
• Experience in a public sector work environment is a plus.

 

• Knowledge, Skills and Abilities

• Requires initiative, judgment and ability to perceive and operate within a politically sensitive framework.
• Ability to be responsive, flexible, self-motivated, prioritize workloads and meet or exceed expectations.
• Must be result oriented, focusing time and effort on attaining outcomes important to MeHI.
• Ability to understand global/national health care issues.
• Excellent written and oral communication skills essential.
• Strong quantitative and analytical skills necessary.  Must be able to operate in a clinical and technical environment.
• Ability to think and respond quickly and accurately in a crisis.
• Proven experience and success in working with physicians in clinical settings to achieve desired results.
• Excellent project management skills 
• Extremely organized and highly motivated.
• Experience giving presentations to physicians and their staff.
• Demonstrated ability to work independently and manage multiple priorities effectively.
• Demonstrated knowledge of the EHR implementation process.
• Demonstrated ability to understand complex practice issues related to workflow, practice management and technology in physician practice setting.
• Knowledge of the Commonwealth of Massachusetts health care environment and processes is desired.
• Ability to work in a team environment, set and establishes rapport, and deal effectively with others.
• Ability to be detail-oriented and maintain accurate records.
• Ability to prepare technical and project reports.
• Knowledge and experience using Microsoft Office (Word, Excel, Outlook, PowerPoint) and experience with Microsoft Project.
• A valid driver’s license is required.  Must have access to personal transportation as this role requires extensive travel throughout the Commonwealth.

 

 

To Apply: Qualified candidates are encouraged to forward a resume and cover letter describing how your skills and experience fit the job description along with salary requirements via e-mail to employment@masstech.org.   You may also mail your resume and cover letter to the Massachusetts Technology Collaborative, 75 North Drive, Westborough, MA 01581-3340, Attn: Clinical Relationship Manager

 

Please refer to job code 161012012CRM-MW

 

Only resumes with salary expectations will be reviewed.  No phone calls please.

 

Application review is ongoing

 

Massachusetts Technology Collaborative is an Equal Opportunity Employer